CX Tools, Templates & Resources
Making government work for all Washington citizens
To advance the Governor’s commitment, EO xxx was signed providing direct actions for state agencies to fulfill the vision of a faster, simpler, and more equitable state government. This strategy is not just a vision for better government, it is a practical roadmap for making Washington a leader in public service excellence.
Discover
In the discover phase, we research what has/hasn’t been done and explore quantitative and generate qualitative information about current conditions.
Understanding Customers
Research & Observation
Define
In the define phase, we host creative exploration of potential ideas, brainstorming as many possible ideas as possible.
Analyzing Research
Brainstorming
Develop
In the develop phase, we systematically investigate and develop low-cost, rapid techniques for testing ideas, focusing on prototyping and redesigning.
Mindsets
Deliver
In the deliver phase, we roll out our best prototype and measure success through two-way communication channels.