Community of Practice
Our meetings
Our Continuous Improvement Community of Practice meets every other third Tuesday of the month from 10:30 a.m. to 12:00 p.m. to share knowledge and expertise about improving customer experience through continuous improvement. All are welcome — meetings are optional and open to everyone. Take a look at our upcoming meetings below or explore our archived meetings for materials and presentations.
Ready to join in? Register for our 2026 meeting series and sign up here to receive routine communications and updates regarding the community!
Utilizing Project Management Software for Success
Nov 18, 2025 | 10:30 - 12:00 PM
Baudelio Arias with the Washington State Department of Social and Health Services will share best practices on how to effectively utilize project managemen ...
See event detailsGoing the Extra Mile: Driving Better Outcomes with High-Quality Intera ...
Dec 16, 2025 | 10:30 - 12:00 PM
Megan Oczkewicz and Nikki Nisbet with the Washington State Department of Transportation will share their tips and tricks on how you can go the extra mile f ...
See event details
Our purpose
The Enterprise-wide Continuous Improvement Community of Practice was established in 2022 for continuous improvement (CI) practitioners to:
- Share and expand knowledge, experience and expertise while obtaining continuous improvement strategies and resources
- Learn from real implementations and experiences
- Collaborate and receive support on any CI efforts their organization or agency is or may be implementing
- Continue fostering a CI culture throughout the state that helps us reduce inefficiencies and produce quality products and services for all citizens
How to join
Beginning in 2026, registration for community meetings will be required for all attendees. You will be registered for all meetings in the series but can choose to attend the sessions that work best with your schedule or the topics you’re most interested in. Register now for our 2026 meeting series!
In addition to registration, we recommend community members sign up for our GovDelivery channel to receive community communications, including updates, information on upcoming meetings, and meeting recaps for anyone who could not attend.
How to sign up for communications:
- Visit the GovDelivery subscription page
- Enter your email address and the verification prompt before selecting “Submit”
- Under Subscription Topics, locate Your Washington and select “Continuous Improvement Community of Practice”
- Select “Submit” at the bottom of the page
