Community of Practice
Our meetings
Our Continuous Improvement Community of Practice meets on the third Tuesday of every odd month from 10:30 a.m. to 12:00 p.m. Improvement practitioners across the state connect to share knowledge and expertise to improve customer experience through continuous improvement.
Our meetings are open to Washington State employees as well as public and private sector practitioners who want to expand their skills and learn from others. Take a look at our upcoming meetings below or explore our archived meetings for materials and presentations.
Ready to join in? Register for our 2026 meeting series and sign up here to receive routine communications and updates regarding the community!
Building Psychological Safety in Customer-Facing Teams
Nov 17, 2026 | 10:30 - 12:00 PM
In fast-paced customer experience (CX) environments, supporting others starts with creating a culture where people feel safe, heard, and equipped to naviga ...
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Our purpose
The Enterprise-wide Continuous Improvement Community of Practice was established in 2022. It was created to give Washington State employees working to improve customer experience a safe place to openly learn, share, ask questions, and strengthen the experiences we create for Washingtonians. Our meetings allow practitioners to:
- Share and expand knowledge and obtain improvement strategies and resources
- Learn from real implementations and experiences
- Continue fostering a continuous improvement culture throughout the state and improve experiences for customers
Our intention is to foster a supportive, collaborative space where participants can openly exchange ideas, learn from one another, and strengthen customer experience across Washington State government.
Who it's for
Our community of practice is designed primarily for Washington State employees and public-sector practitioners working to improve the experiences of those we serve. We also welcome private sector practitioners, invited partners, presenters, and guests whose perspectives contribute to our shared learning. While customer perspectives are essential to improving government services, this community is intended for professional learning and collaboration rather than a forum for addressing individual service concerns or complaints.
How to join
Register now for our 2026 meeting series and sign up for our GovDelivery channel to receive community communications, including updates, information on upcoming meetings, and meeting recaps for anyone who could not attend.
How to sign up for communications:
- Visit the GovDelivery subscription page
- Enter your email address and the verification prompt before selecting “Submit”
- Under Subscription Topics, locate Your Washington and select “Continuous Improvement Community of Practice”
- Select “Submit” at the bottom of the page