Public-Facing Staff Survey

 To continue improving customer experience in Washington State, we know that it starts with frontline staff workers from Washington state agencies, who are closest to our customers. The Public-Facing Staff Survey was attached to the Employee Engagement survey in 2025 and had over 16,000 responses. The dashboard offers a breakdown of responses where you can filter by agency and demographic information.

Stay tuned! Coming in January will be a qualitative analysis from the short answer questions.