Customer Stories

Honoring Tribal History and Sovereignty: The 37th Annual Centennial Accord

Gov. Bob Ferguson, Secretary of State Steve Hobbs, and Attorney General Nick Brown were among the elected leaders and agency officials meeting with tribal representatives at the Snoqualmie Tribe’s facility as part of the 37^th Annual Centennial Accord. The meeting provides an opportunity to connect with the tribes and understand how state agencies can best work with, assist, and serve the sovereign tribal nations in Washington.

Beyond Reentry: How Washington’s PROWD Program Makes a Difference

The Washington State Employment Security Department (ESD) partnered with the U.S. Department of Labor for a four-year grant called Partners for Reentry Opportunities in Workforce Development (PROWD). The department was awarded up to $10 million over four years to support people living in transitional housing in finding work and building new lives after their incarceration. Thomera Revais, a PROWD Peer in ESD’s Workforce Services Division, knows what many of the program’s participants are going through. We spoke with her and Jeral Johns, whom she guided through the process of re-entering society and finding work, about the program’s impact.

Lost & Found in Translation: How Two Employees Helped L&I Save Thousands of Dollars

The Washington State Department of Labor & Industries was paying vendors thousands to translate citations and other documentation from English into Spanish. Two L&I workers proposed a change that’s projected to save the department over $100,000 this year – and earned them a coveted honor.

Healing on Horseback: Equine-Assisted Therapy for Veterans in Central Washington

Riding means recovery for veterans in Wenatchee. We visited Alatheia Riding Center, an equine-assisted services program provider and spoke to veterans about how working with horses improved their mental health and changed their lives. The center worked with Washington State’s Department of Veterans’ Affairs as part of the department’s Staff Sergeant Parker Gordon Fox Suicide Prevention Grant Program.

Where Healing Meets Community: Inside the 9th Annual Serving Those Who Served Conference

State agencies teamed up for a shared mission: saving and transforming lives. The Washington Department of Veterans Affairs, Employment Security Department, Washington State Arts Commission, and the Washington State Office of Equity went to Wenatchee to bring together state and tribal leaders, caseworkers, artists, and combat veterans for the ninth annual Serving Those Who Served conference on August 19-20, 2026.

Many of us will need a homecare aid in our lifetime.  The problem is that it takes way too long to get certified.  A year in some cases.  As Washingtonian’s age we can’t afford to have a shortage of aids.  There is a project at the Department of Health to fix that for good.