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Customer Stories

Success stories from Washingtonians and state employees

Across Washington, state agencies are using customer experience and continuous improvement strategies to enhance services, streamline operations, and deliver better results for customers. These efforts are sparking innovation, improving efficiency, and making a real difference in people’s lives.

We want to highlight your success, too — share your story and inspire others across the state.

See stories from:
State Employees

From Wait to Wow: Reducing Wait Times and Improving Licensing at DOL

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State Employees

Washington for All: Transforming Government Through Equity

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State Employees

From Small Steps to Big Impact: Transforming Treatment and Staff Well- ...

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Washington Residents

Preparing for the Needs of an Aging Population

Many of us will need a homecare aid in our lifetime. The problem is that it takes way too long to ge ...

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Washington Residents

Showing Compassion When It’s Needed Most

Two mothers come together to do the right thing.

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Washington Residents

Connecting People with their Retirement

People across Washington are owed a retirement and don't even know it.

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The Department of Retirements Systems are out there trying to find folks to the connect them with their retirement money. Learn about Cheryl Forkner and how she received a retirement she didn’t know she had.

Cheryl's Interview
Savannah Torres receiving treatment in a hospital room with the Department of Corrections team members by her side

The Washington State Department of Corrections is by their clients’ side, every step of the way, when transitioning out of prison with sentencing alternatives. Hear Tiffany Torres’ heartfelt story about how she was able to be there for her child in a time of need.

Tiffany's Interview

Many of us will need a homecare aid in our lifetime.  The problem is that it takes way too long to get certified.  A year in some cases.  As Washingtonian’s age we can’t afford to have a shortage of aids.  There is a project at the Department of Health to fix that for good.

DOH Pilot Video