Customer Stories
Success stories from Washingtonians and state employees
Across Washington, state agencies are using customer experience and continuous improvement strategies to enhance services, streamline operations, and deliver better results for customers. These efforts are sparking innovation, improving efficiency, and making a real difference in people’s lives.
We want to highlight your success, too — share your story and inspire others across the state.
See stories from:
From Small Steps to Big Impact: Transforming Treatment and Staff Well- ...
Read storyPreparing for the Needs of an Aging Population
Many of us will need a homecare aid in our lifetime. The problem is that it takes way too long to ge ...
Read storyShowing Compassion When It’s Needed Most
Two mothers come together to do the right thing.
Read storyConnecting People with their Retirement
People across Washington are owed a retirement and don't even know it.
Read storyThe Department of Retirements Systems are out there trying to find folks to the connect them with their retirement money. Learn about Cheryl Forkner and how she received a retirement she didn’t know she had.
Cheryl's Interview
The Washington State Department of Corrections is by their clients’ side, every step of the way, when transitioning out of prison with sentencing alternatives. Hear Tiffany Torres’ heartfelt story about how she was able to be there for her child in a time of need.
Tiffany's InterviewMany of us will need a homecare aid in our lifetime. The problem is that it takes way too long to get certified. A year in some cases. As Washingtonian’s age we can’t afford to have a shortage of aids. There is a project at the Department of Health to fix that for good.
DOH Pilot Video