Our Team
We're ready to support you on your CX journey!
Small but mighty, meet the members of the Your Washington team. We have unique experience, knowledge, and expertise to support you as you continuously improve for your customers.
Jesse Jones
I lead a talented team of professionals through Washington State’s journey with customer experience. I’d like to know how you’ve been treated by our state government. If you have a story, good or bad, contact me right away.
Email MeJillian Calica
I provide high-level administrative support to the director and staff. I ensure office efficiency, assist with project development and decision-making. As the primary point of contact for external communications, I facilitate interactions between our team and outside interests. How can I assist you today?
Email MeRachel Murata
I support our leadership with policy, budget and legislation, and help ensure the team’s work is balanced and keeps both our staff and the state moving forward. My passion is for building trust in government.
Email MeJohn Cooper
I provide project management, and I am the primary person responsible for our annual customer experience conference.
Email MeTammy Firkins
I foster the performance audit process between auditors and executive branch agencies. I serve as a resource for guidance, escalation, and monitoring progress on actions on behalf of the Governor.
Email MeJeannie Bowen
I provide strategic planning, Lean & continuous improvement, change management, project management, performance management, and human-centered design coaching, training, and project facilitation to improve the customer experience.
Email MeTalia Mazzara
I lead the CI CoP, Reflection Series, and Employee of the Quarter program. In addition, I provide coaching and consultative guidance in the areas of Lean, Continuous Improvement, Change Management and Human Centered Design. I am passionate about helping individuals achieve personal and operational excellence.
Email MeTheresa Dew
I provide project, change, and performance management through coaching and training with a Lean and human-centered design lens. I enjoy leveraging the skills and expertise of our enterprise to continue making great change in our state!
Email MeAnne Althauser
I work at the intersection of data analysis, visualization, and storytelling to turn qualitative and quantitative insights into actionable strategies that improve public services.
Email MeNerissa Lemon
I work on our statewide performance reporting in RPM (results through performance management system), and I help our team with qualitative and quantitative data analysis. I love to help tell stories through data!
Email Me