Session Description
Whether you’re leading customer experience, improving a process, or trying to change your organization, influence matters—and it doesn’t require charisma, extroversion, or formal authority.
In this highly interactive session with Jessie Cronin from the Washington State Department of Health, you’ll explore how your own personality, strengths, and working style can become assets for building trust and attracting collaborators. Through guided activities and practical tools, you’ll develop a personalized influence strategy you can start using immediately.
You’ll leave with a customized action plan for building stronger relationships, gaining support for your ideas, and creating momentum for meaningful change.
Learning Objectives
- Recognize the influence strategies they already use successfully in everyday life.
- Identify tools and techniques that fit their own personality and communication style.
- Develop a personalized action plan for building influence around a project or initiative that matters to them.
Presenter Information
Jessie Cronin leads Customer Experience Strategy for the Washington State Department of Health. Her team tackles complex challenges through human-centered design, facilitation, and strategic collaboration. Throughout her career she has worked with leaders and teams to improve customer experience, strengthen organizational capability, and enable change through collaboration.