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Oct 21
Community of Practice Session

Improving the Customer Journey at Washington State Parks

Darleen Simkins with the Washington State Parks and Recreation Commission will join us to share how her agency improved their customer's experience with state parks using customer journey mapping, a visual tool to help understand a customer’s experie ...

10:30 am – 12:00 pm
Virtual
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Oct 28
Customer Experience and CI Conference

2025 Washington State Customer Experience Conference

Join us for our first Annual Washington State Customer Experience Conference, hosted by Your Washington. Over three days, October 28-30, hear from top public and private-sector leaders on how to turn customer feedback into real-time solutions and las ...

8:00 am – 4:00 pm
Virtual
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Nov 18
Community of Practice Session

Utilizing Project Management Software for Success

Baudelio Arias with the Washington State Department of Social and Health Services will share best practices on how to effectively utilize project management software to ensure successful outcomes for any project.

10:30 am – 12:00 pm
Virtual
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Dec 16
Community of Practice Session

Going the Extra Mile: Driving Better Outcomes with High-Quality Interaction

Megan Oczkewicz and Nikki Nisbet with the Washington State Department of Transportation will share their tips and tricks on how you can go the extra mile for your customers and drive better outcomes through high-quality interactions.

10:30 am – 12:00 pm
Virtual
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