Upcoming Events
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Improving the Customer Journey at Washington State Parks
Darleen Simkins with the Washington State Parks and Recreation Commission will join us to share how her agency improved their customer's experience with state parks using customer journey mapping, a visual tool to help understand a customer’s experie ...
2025 Washington State Customer Experience Conference
Join us for our first Annual Washington State Customer Experience Conference, hosted by Your Washington. Over three days, October 28-30, hear from top public and private-sector leaders on how to turn customer feedback into real-time solutions and las ...
Utilizing Project Management Software for Success
Baudelio Arias with the Washington State Department of Social and Health Services will share best practices on how to effectively utilize project management software to ensure successful outcomes for any project.
Going the Extra Mile: Driving Better Outcomes with High-Quality Interaction
Megan Oczkewicz and Nikki Nisbet with the Washington State Department of Transportation will share their tips and tricks on how you can go the extra mile for your customers and drive better outcomes through high-quality interactions.