Upcoming Events
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STEEPLE Analysis
Brittany Wilhelm with the Washington State Department of Labor and Industries will share her knowledge and experience using the STEEPLE Analysis, a strategic tool used to assess external factors that are affecting an organization, focusing on social, ...
Customer Journey Mapping
Darleen Simkins with the Washington State Parks and Recreation Commission will join us to share about customer journey mapping, a visual tool to help understand a customer’s experience before, during and after buying a product or utilizing a service, ...
2025 Washington State Customer Experience Conference
Join us for the 14th annual Continuous Improvement Conference, hosted by Your Washington. Over three days, October 28-30, hear from top public and private-sector leaders on how to turn customer feedback into real-time solutions and lasting improvemen ...
Utilizing Project Management Software for Success
Baudelio Arias with the Washington State Department of Social and Health Services will share best practices on how to effectively utilize project management software to ensure successful outcomes for any project.
Going the Extra Mile: Driving Better Outcomes with High-Quality Interaction
Megan Oczkewicz and Nikki Nisbet with the Washington State Department of Transportation will share their tips and tricks on how you can go the extra mile for your customers and drive better outcomes through high-quality interactions.