2025 Washington State Customer Experience Conference
October 28–30

The primary audience for this annual conference is Washington state government employees and leaders who are committed to improving the customer experience. We also welcome our valued partners in local government and other public-serving organizations to join the conversation.

We are delivering the conference via Zoom Webinar. Each session has a maximum of 3,000 attendees for those delivered via Zoom Webinar.

The conference is fully virtual via Zoom. This year’s conference will span 3 days from October 28-30 with 12 sessions. There will be 4 live sessions on each of the three days which allows you to customize you’re learning by signing up for sessions that fit with your schedule.

To attend the virtual conference, you need a good internet connection, your device or computer, and a valid registration. You will receive login details with your Outlook calendar invite after registration.

The biggest change with the virtual conference is that you will need to sign up for every individual session. First step is to click on Conference Schedule from the main conference page. The sessions and dates are listed and to the right is a “register” button.

CX2025

Admission is still free. In past years we asked attendees to bring a canned food item for donation. This year we encourage you to give back through the Combined Fund Drive, either via the general fund or your favorite member charity.

Many of the sessions will have live Q&A or an activated chat feature for you to interact with the presenters and Results Washington staff.

ASL interpretation will be available for each and every session, and closed captioning will be enabled. During registration, there is an option to let us know if you have additional accessibility needs. Once you’ve registered, a Results Washington team member will follow-up with you directly.

Your registration confirmation will include instructions on how to cancel at the bottom of the email. In addition, you can email us at yourWA@gov.wa.gov. We will provide instruction on how you can cancel your registration.

Yes! The content will be posted to our website within a week of the live sessions. You can find the videos and session materials on our Previous Conference Materials Webpage.

At this time, we are not asking for volunteers.

We are not offering sponsorship opportunities this year but check back for future years.