Skip to main content
Search

Community of Practice

Our meetings

Our Continuous Improvement Community of Practice meets on the third Tuesday of every odd month from 10:30 a.m. to 12:00 p.m. to share knowledge and expertise about improving customer experience through continuous improvement. All are welcome — meetings are optional and open to everyone. Take a look at our upcoming meetings below or explore our archived meetings for materials and presentations.

Ready to join in? Register for our 2026 meeting series and sign up here to receive routine communications and updates regarding the community!

See upcoming meetings Explore the archive
Community of Practice Session

Customer Journey Mapping

Mar 17, 2026 | 10:30 - 12:00 PM

Darleen Simkins with the Washington State Parks and Recreation Commission will join us again to continue the conversation on customer journey mapping by di ...

See event details
Community of Practice Session

Using Human-Centered Design in CX Improvements

May 19, 2026 | 10:30 - 12:00 PM

Camy Naasz, Director of Human-Centered Design at Anthro-Tech, will join us to share her knowledge, experience, and tips on how to integrate human-centered ...

See event details
A group of employees in a conference room working on a whiteboard activity

Our purpose

The Enterprise-wide Continuous Improvement Community of Practice was established in 2022 for continuous improvement (CI) 
practitioners to:

  • Share and expand knowledge, experience and expertise while obtaining continuous improvement strategies and resources
  • Learn from real implementations and experiences
  • Collaborate and receive support on any CI efforts their organization or agency is or may be implementing
  • Continue fostering a CI culture throughout the state that helps us reduce inefficiencies and produce quality products and services for all citizens

How to join

Register now for our 2026 meeting series and sign up for our GovDelivery channel to receive community communications, including updates, information on upcoming meetings, and meeting recaps for anyone who could not attend.

How to sign up for communications:

  1. Visit the GovDelivery subscription page
  2. Enter your email address and the verification prompt before selecting “Submit”
  3. Under Subscription Topics, locate Your Washington and select “Continuous Improvement Community of Practice”
  4. Select “Submit” at the bottom of the page
Four people high fiving each other in a conference room