Hosted over three days, from October 28–30, this virtual event features 4 hours of daily content focused on innovation, strategy, and practical tools to enhance customer experience and continuous improvement. Connect with experts, gain actionable insights, and help shape the future of public service.
At the annual Washington State Government Customer Experience Conference, hosted by Your Washington (part of the governor’s office), we bring together professionals passionate about delivering exceptional service to the public. This conference is a space for sharing ideas, strategies, and inspiration around improving the customer experience in government. Attendees will explore CX principles, tools, and trends in dozens of sessions led by local and national experts in customer-centered innovation.
With more than 2,000 participants from state agencies, tribal governments, local governments, the private sector, and nonprofit organizations, this event offers a dynamic opportunity to learn, reflect, and grow. Whether you’re just starting your CX journey or have years of experience enhancing services for the public, the conference offers valuable insights tailored to all levels. Sessions are designed to benefit everyone—from front-line staff to middle managers to executive leaders—helping all participants reimagine public service through the lens of the customer.
Stay tuned for the agenda.