2025 Washington State Customer Experience Conference
Okthoba 28 - 30
Ukulalela Ngokujulile, Ukuklama Kangcono
Hlanganyela nathi eNgqungqutheleni Yokuqala Yonyaka Yokuzizwisa Kwamakhasimende, ephethwe yi-Your Washington. Ezinsukwini ezintathu, yizwa kubaholi abaphezulu bemboni yomphakathi nezimele mayelana nendlela yokuguqula impendulo yamakhasimende ibe yizixazululo zesikhathi sangempela kanye nentuthuko ehlala njalo.
Lo mcimbi we-virtual uhlanganisa amahora angu-4 wokuqukethwe kwansuku zonke okugxile emisha, isu, namathuluzi angokoqobo okuthuthukisa ukuzizwisa kwamakhasimende kanye nokwenza ngcono okuqhubekayo. Xhumana nochwepheshe, thola imininingwane engasebenza, futhi usize ekulolongeni ikusasa lenkonzo yomphakathi.
Mayelana Nenkomfa
Engqungqutheleni yaminyaka yonke ye-Washington State Government Customer Experience, ephathwa yi-Your Washington (ingxenye yehhovisi lombusi), sihlanganisa ndawonye ochwepheshe abanothando lokuletha usizo olukhethekile emphakathini. Le ngqungquthela yindawo yokwabelana ngemibono, amasu, kanye nogqozi mayelana nokwenza ngcono ikhasimende isipiliyoni kuhulumeni. Abahambele umcimbi bazohlola izimiso ze-CX, amathuluzi, nokuthrendayo kumaseshini amaningi aholwa ochwepheshe bendawo nabakazwelonke ekwakhiweni okusha okugxile kumakhasimende.
Ngabahlanganyeli abangaphezu kuka-2,000 abavela ezinhlanganweni zikahulumeni, ohulumeni bezizwe, ohulumeni basekhaya, izinkampani ezizimele, nezinhlangano ezingenzi inzuzo, lo mcimbi unikeza ithuba eliguqukayo lokufunda, ukuzindla, nokukhula. Kungakhathaliseki ukuthi uqala uhambo lwakho lwe-CX noma uneminyaka yesipiliyoni sokuthuthukisa izinsiza zomphakathi, inkomfa inikeza imininingwane ebalulekile eklanyelwe wonke amazinga. Amaseshini aklanyelwe ukuzuzisa wonke umuntu—kusukela kubasebenzi abaphambili kuya kubaphathi abaphakathi kuya kubaholi abakhulu—ukusiza bonke abahlanganyeli bacabange kabusha isevisi yomphakathi ngokusebenzisa ilensi yekhasimende.
Imibuzo yethu evame ukubuzwa ithunyelwa kwesokudla. Ukuze uthole izimpendulo zemibuzo eyengeziwe, sicela usithumele i-imeyili kokuthi your@gov.wa.gov.