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CX Element Walkthrough
Considering specific CX elements in your organization’s plan.
The CX Improvement Plan is designed to help agencies think broadly and strategically about how to improve the experiences of the people they serve across major services, programs, or touchpoints.
It works well as:
- A complement to strategic planning, focused on customer experience goals
- A roadmap for multi-department or cross-functional efforts
- A framework to support equity-centered or high-impact projects
CX Elements
Integrate these CX elements in your organization’s plan to improve specific key services or programs.